Some FAQs

Frequently Ask Questions.

If you have an FTP client like FileZilla, transferring files is a simple three-step process. Open FileZilla from your desktop or Start menu.
Type in the following at the top and click Quickconnect.

Host: ftp.yourdomain.com
Username: username
Password: password

(Drag and drop the relevant files into the upload folder.)

To change your cPanel password, follow these steps:

  1. Log in to cPanel.
  2. In the PREFERENCES section of the cPanel home screen, click Password & Security:
  3. In the Old Password text box, type your current password.
  4. In the New Password text box, type the new password that you want.

To download the backup from cPanel:

  1. Log into cPanel.
  2. In the Files section, click on the Backups icon.
  3. Under Full Backup, click Generate/ Download a Full Website Backup.
  4. Under Backups Available for Download, click the link for the backup file you wish to download.

On the Advance or Unlimited Hosting Plan, you have the option of additing another add-on domain via cPanel. As shown below:
Addon Domains


Here are the steps in adding additional add-on domain:

  1. Enter the domain name in the New Domain Name field.
  2. Ensure the FTP username is appropriate in the next field. In this scenario, we will leave it as its default value.
  3. Make sure that the document root is in the appropriate place. In this example, we will use the default value.
  4. Enter and confirm the password you want to use with this domain in the appropriate fields.
  5. Click the Add button.

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